Shipping Policy for TeslaZone.com

At TeslaZone.com, we are committed to delivering high-quality Tesla parts and accessories for Model S, Model 3, Model X, and Model Y vehicles promptly and securely. Our shipping policy outlines the details of our fulfillment process to ensure a reliable experience for our customers. This policy applies to all orders placed on our website.

Shipping Timeframe

We process and ship orders within 2 business days (Monday through Friday, excluding U.S. holidays) from the date of purchase confirmation.

Orders placed after 2:00 PM EST or on weekends/holidays will be processed on the next business day.

Please note that processing times may be extended during peak periods, sales events, or due to unforeseen circumstances such as supply chain delays. We will notify you via email if any delays occur.

Shipping Methods and Costs

We ship via reliable carriers such as USPS, UPS, or FedEx, depending on the order size, weight, and destination.

Shipping costs are calculated at checkout based on the item's weight, dimensions, and delivery location. We offer standard ground shipping as the default option, with expedited services available for an additional fee.

Free standard shipping may be available on qualifying orders over a certain threshold (check current promotions at checkout).

We currently ship to addresses within the United States. International shipping is not available at this time, but we may expand options in the future. Please contact support for inquiries.

Tracking and Notifications

Once your order ships, we will provide tracking information via email to the address associated with your account. This allows you to monitor your package's progress in real-time through the carrier's website.

If you do not receive your tracking email within 3 business days of placing your order, please check your spam folder or contact our customer service at support@teslazone.com.

Delivery Confirmation

For orders totaling over $500 (before taxes and shipping), delivery confirmation (signature required) will be mandatory to ensure secure receipt and protect against loss or theft.

If no one is available to sign for the delivery, the carrier may attempt redelivery or leave a notice for pickup at a local facility.

It is the buyer's responsibility to provide accurate shipping information. We are not liable for delays or additional fees due to incorrect addresses.

Additional Information

Title and risk of loss pass to the buyer upon handover to the carrier. We recommend inspecting your package upon arrival for any visible damage and reporting issues immediately.

In the event of lost or damaged shipments, please contact us within 48 hours of the expected delivery date to initiate a claim with the carrier.

We reserve the right to refuse shipping to certain addresses or modify shipping options based on fraud prevention measures.

If you have any questions about your order or our shipping process, our support team is here to assist. We reserve the right to update this policy at any time, with changes effective immediately upon posting.

Return Policy for TeslaZone.com

At TeslaZone.com, we strive to provide high-quality Tesla parts and accessories for Model S, Model 3, Model X, and Model Y vehicles. To ensure a smooth experience, please review our return policy below. This policy applies to all purchases made on our website.

Eligibility for Returns

Timeframe: We accept returns for uninstalled items within 30 days of the original purchase date. The item must be received by us within this period to qualify.

Condition: Returns are only accepted for items that have not been installed, used, or altered in any way. The product must be in its original packaging, including all accessories, manuals, and tags, and in new, resalable condition.

Installed Items: We do not accept returns for any items that have been installed, as this may compromise the product's integrity and compatibility.

Verification Requirement: It is the buyer's responsibility to check and verify the part number, compatibility, and fitment with their specific Tesla vehicle model before placing an order. Returns due to incorrect part selection or failure to verify compatibility may not be eligible for a refund.

Return Process

Initiate a Return: Contact our customer service team at returns@teslazone.com or through your account dashboard to request a Return Merchandise Authorization (RMA) number. Provide your order number, reason for return, and photos of the item in its original packaging.

Shipping: The buyer is responsible for all return shipping costs, including any duties or taxes. We recommend using a trackable shipping method with insurance, as we are not liable for lost or damaged returns in transit. Ship the item to the address provided in your RMA.

Inspection and Refund: Upon receipt, we will inspect the item. If it meets our eligibility criteria, a refund for the original purchase price (excluding shipping fees) will be issued to your original payment method within 7-10 business days. Refunds may take additional time to appear on your statement depending on your payment provider.

Exceptions and Warranty

After 30 Days: No returns will be accepted after 30 days from the purchase date, except in cases deemed valid under our warranty policy. Warranty claims are handled separately and require proof of defect or failure. Please refer to our [Warranty Policy] for details.

Non-Returnable Items: Electrical components, custom-ordered parts, or items marked as "Final Sale" are not eligible for return.

Damaged or Incorrect Shipments: If you receive a damaged or incorrect item, contact us within 48 hours of delivery for a free replacement or refund, including return shipping if applicable.

This policy is designed to protect both our customers and our business while ensuring compatibility and satisfaction with Tesla-specific parts. If you have any questions, please reach out to our support team. We reserve the right to update this policy at any time, with changes effective immediately upon posting.